SHIPPING POLICY

Our shipping carriers are FedEx, UPS and USPS. 
A physical address is required for shipping, as FedEx and UPS cannot deliver to P.O. Boxes. 
Hazardous/flammable products can only ship UPS Ground. A full list of products is below.  

CONTINENTAL UNITED STATES ORDERS

We strive to process and ship orders the same day, when placed before 1pm Eastern Standard Time Monday - Thursday. Please note, orders placed after 1pm Eastern Standard Time Monday - Thursday, may not be processed until the following business day. If an item is not in stock, this may cause additional days to ship. Orders placed over the weekend (Friday - Sunday) will be processed the following Monday; most orders will ship Monday. If an order is not shipped on Monday, it will ship when the product becomes available, generally within 2-3 days.

If your order needs to be rushed, please acknowledge this in the “Order Notes” section when placing your order. We will notify you if we cannot ship your package in a timely manner.  Order acknowledgment and shipment tracking information will be provided to you via email after your order is processed. 

STANDARD SHIPPING RATES

Shipping rates are calculated by FedEx, UPS, and USPS and are based on the weight of the package, dimensions and the zip code it is shipping to. 
* We do not up charge on shipping rates.

ADDITIONAL SHIPPING AND HANDLING CHARGES

Georgia residents will be charged applicable sales tax on their orders.

Large, oversized, multi-boxed, or hazmat items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges. 

INTERNATIONAL SHIPPING

We can ship internationally by air if the order does not have a product that is considered hazardous/flammable. Most hazardous products must ship by ocean freight. If you are an international customer and would like to receive our products, please contact us at sales@chroma-craft.com or call us at 912-225-3344, so we can work with you to try and meet your needs.

RETURNS AND EXCHANGES

Most items may be returned for exchange or refund within 15 days after shipping. 
Items must be new, unused, and in original package.
Items must include original receipt, invoice or packing slip.
Shipping and handling charges are not refundable.
Some items can incur a 15% restocking fee regardless of condition.
Please contact us at 912-225-3344 if you have any questions about our return policy or if you are unsure whether your item is returnable or if a restocking fee will apply.
Defective items are subject to our inspection before a refund or exchange is approved.

RETURN AUTHORIZATION

All returns require a return authorization from Chroma Craft, LLC. Before you return an item to us, please send an email to sales@chroma-craft.com stating your reason for a return, or call 912-225-3344. All unauthorized returns will not be accepted.

TRANSIT TIMES

FedEx Ground Time-in-Transit Map | Shipping from Brooklet, Georgia 30415 USA 
FedEx Transit Map from 30415

UPS Ground Time-in-Transit Service Map | Shipping from Brooklet, Georgia 30415 USA

UPS Ground Map 30415

USPS Priority Mail: 1-3 Days 

* Transit times are estimates based on carrier websites. Estimated days are business days only.  These transit times may vary with the carrier.

HAZARDOUS/FLAMMABLE PRODUCTS THAT CAN ONLY SHIP UPS GROUND:

Accent Paste
Aerosol Wood Dye
Clear Acrylic Spray Lacquer
Liquid Dye 
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